Privacy policy

At Maisons Roux, we treat your personal information with the same care we put into every piece we offer. This Privacy Policy explains, openly and clearly, how we collect, use, and protect the data you share with us when you visit maisonsroux.com, place an order, or get in touch with our team. By continuing to use our website, you confirm that you're comfortable with the practices set out below. If anything here doesn't sit right with you, we kindly ask that you refrain from using our services.

Who we are

Store Name: Maisons Roux
Company name: Novaro
Address: Dorine Verschureplein 6a, 6181 AS Elsloo, the Netherlands
Email: info@maisonsroux.com
Chamber of Commerce (KvK) number: 92668550
VAT identification number: NL228019448B01

Step into the Maisons Roux world on Instagram, where each piece finds its own quiet expression: @maisonsroux

Data we collect

While you browse and shop with us, the following may be gathered:

Technical details such as your IP address, browser type, and time zone
Personal information shared during checkout, including your name, email, phone number, delivery address, and payment details
Any information you choose to share when contacting customer service

How we use your data

Your information helps us:

Process orders and arrange delivery
Answer your questions and provide support
Keep our website secure and free from fraud
Personalise the way you experience the shop
Send marketing messages, but only if you've chosen to receive them

Sharing your data

Some trusted partners need limited access to your information so we can run things smoothly. These include:

Payment service providers
Shipping and delivery companies
Technology and marketing platforms such as Shopify

Selling or renting your personal information is something we will never do.

Cookies

Small cookie files are placed on your device to:

Remember your preferences
Improve site speed and performance
Show you content that fits your taste

You're free to switch cookies off through your browser settings, though some parts of the site may not behave as expected if you do.

Your rights

Under applicable data protection law, you have the right to:

Request a copy of the data we hold about you
Ask us to correct or erase your personal information
Restrict how your data is processed
Receive your data in a portable format
Withdraw consent at any time, including unsubscribing from our newsletter

To make any of these requests, write to info@maisonsroux.com.

Children's privacy

Maisons Roux is intended for adult customers. We do not knowingly collect data from anyone under 18. If we ever find that such information has reached us, it will be deleted straight away.

International data transfers

If you're shopping with us, please be aware that your personal information may at times be processed or stored outside the country you live in, including in places such as the United States, by trusted partners like payment providers, technology platforms, or shipping companies. Every transfer is handled carefully and in line with the data protection standards that apply to us.

Data security and retention

We treat the security of your data with the seriousness it deserves and keep your information only for as long as we genuinely need it:

To deliver our services
To meet our legal obligations
To resolve any disputes that may arise

Updates to this policy

This Privacy Policy may be revised from time to time. The most recent version will always live here on the Maisons Roux website, so feel free to check back whenever you'd like.

Contact us

For any questions about this policy, please get in touch:

Thank you for placing your trust in Maisons Roux. Looking after your data is part of how we look after you.