Most parcels arrive within 3–7 business days, Monday to Saturday. As soon as your order has been packed and handed over to our delivery partner, you'll receive a tracking link so you can follow it the whole way home.

Yes, every Maisons Roux order ships free. No minimum spend, no surprise conditions. We simply believe getting your parcel should feel easy.

If you change your mind, no problem. You have 60 days from delivery to return your items. Just send a note to info@maisonsroux.com and we'll walk you through the process.

Yes, exchanges are very welcome. Let us know what you'd like to swap by writing to info@maisonsroux.com and we'll help you find the right piece.

Once your return has been accepted, your refund is usually issued within 7 business days. Depending on your bank, it can take a little longer before it appears on your statement.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. Every transaction is securely processed with SSL encryption to keep your details fully protected.

Yes, completely. Protecting your privacy and payment details is one of our highest priorities. Maisons Roux never stores sensitive information, and our checkout is fully secure.

If your order hasn't shipped yet, we may still be able to make changes or cancel it. Get in touch as soon as possible after placing your order and we'll do our best to help.

First, take a look at the tracking link in your shipping email. If more than 7 business days have passed and your parcel still hasn't appeared, write to us at info@maisonsroux.com and we'll look into it straight away.

We're always here for you. Just drop a message to info@maisonsroux.com and our friendly team will be glad to help.